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How do I sign in?
Open sign-in and choose one of the available methods. Your customer account brings together your company, subscription and invoices.
Continue to the relevant section →How do email, authenticators and passkeys differ?
An email link verifies access to your inbox. An authenticator app such as Authy generates an additional time-limited code. A passkey verifies sign-in through your device. Manage your configured methods under Profile & security.
Continue to the relevant section →What if I lose access?
Use account recovery for the available recovery steps. An existing two-factor requirement is not simply bypassed.
Continue to the relevant section →Where do I find invoices and payment details?
In your customer account under Billing. Your company role determines which information you can view or change.
Continue to the relevant section →How do I change or cancel my subscription?
Open Plan & licences in your customer account. Applicable costs and dates are displayed before you confirm a change. The terms of your purchased subscription apply.
Continue to the relevant section →How can I try CutCortex?
The trial page shows currently available access. The product demo explains workflows using simplified examples and does not replace testing the actual application.
Continue to the relevant section →Where are downloads and requirements?
The downloads page brings together available versions and system requirements. Installers that have not been released are not offered for download.
Continue to the relevant section →Can I use my existing pattern files?
This depends on the format, version and included information. Check a representative file, including contours, units, notches and output. The compatibility page records confirmed support.
Continue to the relevant section →Why is my DXF file the wrong size?
First check the units in the source and destination systems and a known distance. Millimetres and inches differ by a factor of 25.4. One matching dimension alone does not confirm all geometry information.
Continue to the relevant section →When may I rotate pattern pieces?
Set permitted rotations based on material and construction. Pile, coatings, stretch and visible patterns may constrain orientation. A tighter layout is only usable when these rules are respected.
Continue to the relevant section →Scaling, parametric design or grading?
Scaling changes dimensions by a factor. Parametric design changes named dimensions and defined dependencies. Professional grading follows sizing rules; simple scaling or an arbitrary dimensional change does not replace it.
Continue to the relevant section →No matching answer. Try another term or describe your question in the contact section.
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